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Contact Concord Coach Lines

You can contact Concord Coach Lines by...     Phone |  Email Regular Mail

 
Phone
1-800-639-3317
Concord Coach Lines Information Center
 
The Concord Coach Lines Information Center is open from 5:00am until 10:00pm Sunday thru Friday and until 8:00pm on Saturday. Our Customer Service Representatives are available to answer questions about Maine and New Hampshire BUS SCHEDULES, BUS FARES, AGENCY LOCATIONS and GENERAL INFORMATION about traveling with Concord Coach Lines.

For Charter information please call our Business Office at  603-228-3535 to speak with the Charter Department. They will take your charter request and forward the information to our Charter Coordinator.

For lost and/or damaged baggage claims, please call our Information Center and a Customer Service Representative will direct your call to the appropriate department.

 
Email
info@concordtrailways.com
All email is answered Monday thru Friday throughout the business day. For questions about schedules, fares, or general information, please note that our website contains up-to-date information and can often answer your question quicker than an email. However, we will be happy to assist you if the website does not provide the information you are looking for. When emailing,  please include the following:
  • location you are traveling from
  • location you are traveling to
  • date you plan on travel
  • approx. time of day you wish to leave or arrive (if applicable)

Customer feedback is always welcome, and we appreciate those passengers who take the time to let us know what was good or what can be improved about our service. Emails that include complaints or concerns are forwarded to the appropriate department. Once a concern or complaint has been reviewed and investigated we will send a reply, but please allow us additional time for this procedure.
 
Regular Mail
Concord Coach Lines
7 Langdon Street
Concord, NH 03301
  • refunds (must include the ticket to be refunded)*

  • compliments or complaints

  • general correspondence

*not all tickets are refundable. Please contact the Information Center at 1-800-639-3317 to see if your ticket is eligible for a refund.

 

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